Air travel disruption, particularly cancellation, is a hassle at the very best of times. Not all of those passengers will certainly be entitled to declare compensation-those arriving from airports outside the EU will certainly be disqualified, even if they have actually experienced a long delay, as will certainly passengers on air travels where the delay has actually been dued to amazing situations, such as unfavorable weather condition, air traffic control strikes etc

According to European air travel hold-up regulation EC 261/2004, passengers who have actually been postponed by 3 hours or more in the last 6 years can assert approximately EUR600, as long as their hold-up was not dued to ‘extraordinary scenarios’. The Civil Aeronautics Authority (CAA), which controls airline companies in the UK, quickly introduced a statement in November 2014 when Jet2 and Thomson cases appeared to clear the method for claims clarifying matters for consumers. Here at Thomson Airways, we are committed to on-time performance throughout our flying programme. You are entitled to this help in all circumstances, in spite of the factor for the delay.

We were postponed on an air travel to Tenerife on 24th December 2013 due to the flooding of the North Terminal at Gatwick Airport. We have just now received a lengthy reply from Thomson answering my different points, and eventually claim ‘amazing circumstances’. Was it one reserving for London to Manila return taking a trip on a linking flight Or More bookings – one London to Kuwait return and one different ticket from Kuwait to Manila return with different reservations). And as soon as I returned, I did spoken to the travel agency and informed them about the postponed/ chaos flight that we experience.

A professional and excellent service you supplied and always kept us as much as date with any news and progress from yourselves and the team, I would extremely advised your business to anybody that has been postponed or had a cancelled air travel and getting no where with the airlines and your charges were far less than other company’s.

The UK’s highest court, the Supreme Court, rejected its application to appeal in October 2014, so you CAN claim where the technical fault has not been dued to an extraordinary situation in courts in England and Wales – a principle likely to be followed in other UK courts. To be honest, we’re not 100 % sure whether you can claim for payment as the law isn’t really compensation for delayed flights specific enough to cover this situation. A judge ruled in favour of a traveler whose Easyjet flight from Gatwick was delayed after the airplane was held up following bad weather condition on an earlier flight. Payment for delays is just due on air travels showing up over 3 hours or more late.

A further ruling by the European Court of Justice in 2009 verified that delayed passengers ought to be treated as if their flights had been cancelled, if the hold-up was longer than three hours, entitling them to cash compensation. Despite the ruling, a variety of airlines in the UK are still arguing that some technical issues must be classified as remarkable scenarios, and as such, no compensation ought to be due. They have likewise suggested that paying payment for delays of 3 hours or more is disproportionate and too great a concern. The case versus Thomson Airways clarified that a traveler now has six years from the date of the air travel where to declare in England and Wales.

The Civil Air travel Authority says that where airline companies have actually put claims on hold pending the court’s decisions, they should now pay any payment due. However there are other essential things you have to know about where you stand with an airline company when an air travel is postponed or cancelled. Under a piece of European law called EC Policy 261/2004, you are entitled to compensation if your air travel is postponed by more than 3 hours on arrival – and it was the airline company’s fault. These policies put on all flights made from airports in the EU regardless of the airline company, and flights made to EU airports on EU airlines.