The agent at BA informed me that their position is that I have to have traveled on the delayed flight in order to be qualified for compensation. Ryanairs site states they do not give monatary payment for hold-ups can you kindly confirm if this corrects and can they specify that if other airlines do give payment. I have had an email (which ariived after they did finally take off!!) stating that my only rights were to change the flight to another day (subject to availabilty) or a refund. Thomas Cook air travel was postponed by 7 hours from Gatowick to Antayla in June 2013.
The June 2014 case went further in making airline companies liable for technical issues that cause air travel delays – a judgment finalised in the Supreme Court’s rejection in late 2014 of Jet2 and Thomson Airways’ demands flight delay to appeal. The CAA’s site has a downloadable letter template to make the procedure as simple as possible if you are communicating by post.
I had a package holiday booked through Thomas Cook leaving from Birmungha to Majorca back in flight was delayed for around 4 hours, when we got to eviction to board the air travel the check in staff called numerous seats to board and we were left seated nothing was said untill the doors had actually closed and the plane started taxiing.
As soon as you get the cheque for ₤ 928 DO NOT money it till you have actually resolved the concern previously as encashing it shows that you have accepted the quantity as the last payment. They will probably attempt to provide you vacation vouchers if they concur to the claim. It needs to be more than three hours for you to be able to assert payment under EU261 policies.
There were 5 of us on the trip and we have actually persisted with our claim and received 3 compensation refusals so far. When waiting to depart and it specified the delay was due to a technical issue, the airline gave us a letter at the airport. Hoping you can assist me with my flight delay on 02-09-14 from Dalaman Airport to Manchester Airport with the set up departure time of 22:25. As a person who isn’t really a confident a positive air travel passenger last thing you need to see. Thomas Cook have intimated that we will certainly get our EUR600 compensation due to our hold-up.
Depending upon the cover extent and levels you have on this you might have been able to claim although you usually have to do this within one month of return back to the UK. You also require evidence of the hold-up in composing from the airline as well as the lost and delayed baggage reports. As this is NOT something regulated by guidelines you are likely to obtain some sort of voucher for the travel delay for use against future flights if you continue. Unfortunately you would not be entitled to compensation under EU261 rul; es in this circumstances.
For your added costs you need to go to Thomas Cook for the phone charges as you are entitled to get access to make 2 calls under the policies – you will certainly have to submit a bill to them from your smart phone business. For your hotels in the UK I would attempt and make a travel insurance coverage claim, although they will certainly want to know why you didn’t attempt to cancel them when you understood you were going to be delayed. We have just now gotten a lengthy reply from Thomson answering my numerous points, and ultimately claim ‘amazing scenarios’.