At Thomson Airways, we constantly do our very best to see to it your flight is on time, and we’re frequently one of the top performing airlines in the UK. That said, occasionally things do fail, and in these cases, we’ll aim to make sure any interruption to your journey is kept to a minimum. Similar to well-being bundles, the payment you’re entitled to is identified by the length of your air travel and for how long the delay is. The table listed below describes the various levels of compensation you can assert following a flight hold-up. As the EU261 guidelines just secure passengers taking a trip with an EU airline or out of an EU airport, you will not have precisely the same rights.
According to European air travel delay policy EC 261/2004, passengers who have actually been delayed by 3 hours or more in the last 6 years can assert approximately EUR600, as long as their hold-up was not dued to ‘amazing scenarios’. The Civil Aeronautics Authority (CAA), which controls airline company companies in the UK, quickly launched a statement in November 2014 when Jet2 and Thomson cases appeared to clear the method for claims clarifying matters for customers. Here at Thomson Airways, we are dedicated to on-time performance across our flying programme. You are entitled to this support in all scenarios, regardless of the factor for the delay.
We were delayed on a flight to Tenerife on 24th December 2013 due to the flooding of the North Terminal at Gatwick Airport. We have only now gotten a lengthy reply from Thomson addressing my numerous points, and ultimately claim ‘remarkable situations’. Was it one reserving for London to Manila return travelling on a connecting air travel OR two reservations – one London to Kuwait return and one different ticket from Kuwait to Manila return with different reservations). And as soon as I came back, I did spoken to the travel bureau and informed them about the delayed/ turmoil air travel that we experience.
A expert and excellent service you offered and always kept us approximately date with any news and development from yourselves and the group, I would extremely suggested your company to any individual that has been postponed or had actually a cancelled flight and getting no where with the airlines and your charges were far less than other company’s.
If it was a Turkish airline, you won’t be covered by the EU261 rules and will certainly have to inspect exactly what the policy is re payment with the airline you travelled with. I had requested the info straight from the airline for the flight hold-up that you have actually detailed in your previous correspondence. Without this info I am not able flight delayed compensation to verify which air travel you were on, or if there was any scheduled modifications to your flight prior to departure. Please respond by e-mail with your vacation reference, to allow me to confirm you were on that air travel. It if wasn’t, you can make a claim to your airline company, however you will need to supply information of your flights and delay.
So, if your air travel has actually been delayed by three hours (or more) you are entitled to beverage vouchers, kindly see our customer team in the airport. You presented yourself for check-in, with a validated reservation, prior to the Air travel Check-in Deadline (see our Conditions and terms) or as otherwise informed to you, (other than in the case where your air travel has actually been cancelled).
So if, for instance, you reserve with American Airlines however your air travel is run by British Airways, it’s British Airways which accountables for any issues. The CAA says if it’s considered you took a trip on 2 separate air travels and the delay to the British Airways air travel was dued to a concern in the UK, then you might have a case. If you just weren’t on an EU flight – as explained above – sadly, you won’t be covered by the EU flight delay compensation scheme. You are just entitled to the compensation if the delay was something within the airline’s control.