Dr David Warnock-Smith is a Speaker for the Department of Logistics Operations and Hospitality Management Right here he discusses the air travel hold-up ruling from a Liverpool County Court judge relating to Jet2, which has in turn, opened the method for compensation payments to be paid to all passengers in the EU who have actually experienced prolonged flight hold-ups. P.S: we were not offered anything such as phone calls, food coupons or anything as such throughout our long wait in Gatwick. As an outcome, for the previous few years, Thomson Airways has been among the very best carrying out airline companies in the UK and has actually been able to stay the title of many on-time charter airline. Very sometimes, however, and despite our very best efforts to avoid delays, they can take place and we are truly sorry that your flight was postponed in the method that you have actually described. The Supreme Court in the UK has stated that all claims to do with worldwide carriage by air” have to be brought within 2 years.
Airlines have actually often voiced their concerns about these judgments, asserting they are disproportionate and unfair in cases where the air carrier itself did not cause the hold-up or when there were extraordinary circumstances. Airlines typically delay or reject their payment claims based upon these controversial and unsolved aspects to the rulings. Thomson Airways already threatened to do simply that in 2014, though the ramifications of enhancing fares based on their own ‘poor on-time efficiency’ may be counter-productive. Due to the present ambiguities, further improvements and explanations to EU traveler rights legislation will inevitably take place.
As per the regulation such circumstances may, in particular, happen in cases of political instability, meteorological conditions incompatible with the operation of the air travel concerned, security threats, unanticipated air travel security problems and strikes that affect the operation of an operating air carrier. In the BA online forum there rates developed thread on EC/261, which you can always discover via the online forum’s dashboard. If BA told you that they were re-routing you then you should get compensation in my view.
The factor for the delay can be determined then your claim either paid or declined. I had a hold-up of 6 hours from Barcelona to London, I chose to leave and take another flight the following day, as the landing time was going to be difficult to manage for me (~ 4 AM). I am a little uncertain regarding the exact flight delay claim scenarios here however if you decided to leave the following day on a different air travel then you would not usually be entitled to claim. Then I left, company did not paid me anything, in fact I’m just asserting the air travel not the accommodaiton.
My last point would also be that Thomson staff on the plane and personnel of its representative, Swissport, at the departure gate failed to check that passengers were on the right air travel – there were a number of Thomson air travels boarded at the exact same time in the same group of departure gates, and there were two flights bound for Tenerife.
I presume you are getting EU261 compensation for a postponed air travel as opposed to compensation for the way your delay was dealt with here, however to have not gotten a reply within six months is highly unusual in spite of the stockpile that Thomas Cook might have had. If it was a Turkish airline company, you will not be covered by the EU261 rules and will need to examine exactly what the policy is re compensation with the airline company you took a trip with. Without this info I am not able to verify which air travel you were on, or if there was any arranged changes to your air travel prior to departure. I ‘d actually appreciate some aid and advice on the best way to maximise our compensation.
If your air travel has been delayed over 3 hours within the last 6 years then you may be entitled to a payment pay of as much as EUR600/ ₤ 510 per passenger. The airline company has a task of care to guarantee that a replacement flight is arranged for your journey. We have been settling flight payment cases for countless passengers and winning. With our success rate, we are confident that we can recuperate damages for your air travel claim. So far we have helped over 14,000 customers start their claim for air travel hold-up payment versus the airline. Jet2 said the payment payments must be delayed pending the result of a similar case in the Netherlands.