How much help you can get depends on how long your air travel is postponed for and where you’re travelling to if you booked the flight direct with the airline. Depending upon the cover degree and levels you have on this you may have been able to assert although you usually need to do this within one month of return back to the UK. You likewise require proof of the delay in composing from the airline in addition to the lost and postponed luggage reports. As this is NOT something regulated by policies you are most likely to get some sort of coupon for the travel hold-up for use against future flights if you continue. Unfortunately you would not be entitled to payment under EU261 rul; es in this circumstances.
I have actually also waded through the real EU legislation and can not see where this knock on delay is covered. Nevertheless keep in mind that the original fault is clearly NOT covered for payment under the policies. If you are bumped without your arrangement, you are entitled to payment, as long as you checked-in for your flight on time. You can just claim hold-up compensation if the ticket was a through ticket i.e. London to Philippines by means of Kuwait where you were linking AND if the reaon for the delay was within the airline company’s control.
I discover it surprising the OP was told he might claim compensation as I ‘d think of even the ICC would be briefed not to make statements like this, however if so, there is likewise a possibility the call can be retrieved. All would be great if BA would have provided alternative transport that got him to his final location within 3 hrs (I think) from his initial arrival time. Nevertheless, BA (not the client) chose to reroute on BA metal, causing a hold-up of 24hrs. Things become too odd if they now utilize their own delay (and alternative routing) as a factor not pay payment for the delay.
In a restricted variety of situations Policy 261/2004 of the European Union (the Policy”) now entitles some influenced clients to a payment when their flight is delayed over three hours on arrival. Thank you for putting in the time to contact us. And rest assured that we are doing all we reasonably can to ensure delayed flight compensation that your future flights with Thomson Airways arrive on-time. Because of Ingeniering problems, the air travel were going to take off at 1.25 pm and after we boarded on time for take off the air travel was postponed for more than 4 hours.
Since the EU policies on delays/denied boarding was available in, the airline companies have actually installed a series of legal obstacles to try to get them reversed. Earlier this year, Jet2 lost its difficulty at the high court after trying to argue that technical issues should be omitted from the policies, as unfavorable weather conditions or air traffic control strikes are.
My last point would also be that Thomson personnel on the aircraft and staff of its representative, Swissport, at the departure gate failed to inspect that passengers were on the right flight – there were numerous Thomson air travels boarded at the same time in the same group of departure gates, and there were 2 flights bound for Tenerife.
We was because of stay in a 5 star all inclusive hotel in cancun, so when we got looked into the Aiport hotel we were offered, we decided to phone thomsons to let them understand the hold-up so they might let the hotel in cancun know and reorganize our transfers. American holidays essentially informed us we were not due any compensation from them and we must make a claim through our insurance coverage. Our flight was suppose to be about 11ish however remaininged getting postponed but they require something was wrong as we just weren’t allowed to go through to the departure lounge.