With the holiday season approaching, tourists must be aware of their legal rights if flights are delayed or cancelled. After being rescheduled onto a later air travel which too was postponed by 90 minutes, we finally got to Orlando at 1 clock in the early morning, about 5 hours and 15 mins later than our original scheduled time. We lastly got to Heathrow over 20 hours behind scheduled with our air travel from Miami to Heathrow (rearranged via British Airways) likewise postponed by 23 minutes. As a result of the hold-up getting home, we incurred additional costs for food and additional airport parking charges. You are right that as American Airlines is not an EU based airline you can just think about EU261 guidelines for the outward air travel. My air travel to Edinburgh through London from Rome with BA in September was delayed over 12 hours.
We landed in HK on time, nevertheless, I then had a 25 hour wait (overall hold-up from set up departure time to Perth was roughly 18 hours). Whilst I accept that the preliminary hold-up was due to ‘phenomenal conditions’ subsequent hold-ups were due to the following reasons: baggage loaded onto wrong aircraft, air travel team had exhausted their hours, aircraft did not have sufficient fuel. We was because of fly back on 18th april however ryanair cancelled all flights.doncaster wanderers had to spend for another night in the hotel we were staying in and all food. Were you a passenger on Thomas Cook Airlines Flight No. UK2218 due to leave from Manchester to Faro at 06.15 on Saturday September 15th.
P.S: we were not offered anything such as phone calls, food coupons or anything as such throughout our long wait in Gatwick. As a result, for the past few years, Thomson Airways has actually been among the very best carrying out airline companies in the UK and has actually been able to stay the title of many on-time charter airline company. Really occasionally, however, and despite our best efforts to avoid delays, they can take place and we are really sorry that your air travel was delayed in the way that you have described. The Supreme Court in the UK has said that claims to do with international carriage by air” need to be brought within two years.
But Emirates say that the EC261/2004 regs only apply to the very first leg of my trip, which would not be a compensation occasion as the hold-up was listed below 3 hrs. Due to a defective Fire Extinguisher discharging in the cockpit, our flight was diverted to Barcelona, where the pilot and co-pilot were clinically cleared, the extinguisher was changed and the airplane re-fuelled. The CAA have actually recently released legal procedures versus a number of airlines (including Ryanair) concerning compesnation in this area.
If this is best and can they state that if other airlines do provide compensation, Ryanairs site states they do not provide monatary compensation for hold-ups can you please verify. I have had an e-mail delayed flights compensation (which ariived after they did lastly remove!!) saying that my only rights were to alter the flight to another day (topic to availabilty) or a refund. Thomas Cook flight was delayed by 7 hours from Gatowick to Antayla in June 2013.
For your extra expenses you ought to go to Thomas Cook for the phone charges as you are entitled to get access to make 2 calls under the regulations – you will have to send a costs to them from your cellphone company. For your hotels in the UK I would make a travel and attempt insurance coverage claim, although they will want to know why you didn’t try to cancel them when you knew you were going to be postponed. We have only now gotten a prolonged reply from Thomson answering my various points, and eventually claim ‘amazing situations’.
Your rights under EU Regulation (EC) No. 261/2004 are unaffected so in the case of rejected boarding, air travel cancellation or a delay in excess of 2 hours you will certainly be offered at the airport with a written notice setting out the rules for payment and assistance in line with the Policy. Invite to Flyertalk India2USA, welcome to the BA board, and I hope that you will continue to utilize this and the other online forums right here on Flyertalk.