Airlines deal with paying substantial compensation to millions of travelers whose air travels were delayed after their appeals were rejected by judges in a landmark hearing. If you weren’t on an EU air travel – as described above – sadly, you will not be covered by the EU air travel hold-up payment plan. The Civil Aviation Authority (CAA) states you ought to initially attempt examining whether the country where the airline company is based has any similar payment schemes. If the delay was caused by adverse weather condition, strikes or mechanical aircraft failure, usually delay cover will just kick in.

I was wondering if I can make a claim for a flight with Thomas Cook that was postponed for over 22 hours on the 25th of July 2009 due to a technical issue the air travel was from Glasgow to Sanford Orlando. Regrettably, you can just assert payment under the EU261 guidelines within a six-year time frame flight delays compensation. Frustratingly for you, this time has actually only just passed however your airline company is not obligated to pay you payment. Dalaman is indeed in the EUR400 category if they are paying payment under the EU261 policies.

The majority of airlines accepted that – but according to solicitors’ company Bott & Co, which specialises in air travel claims, Flybe, Jet2, Ryanair and Wizz Air kept putting claims about technical faults on hold pending the outcome of a demand to the European Court of Justice by the Netherlands (the Van der Lans v KLM case) to clarify whether a technical fault is an amazing condition.

I note your remarks earlier concerning airline liability for hold-up resulting from ‘bird strike’ and hope you may be able to encourage on my case. The pilot on the ultimate air travel from Rome to London revealed that there had been a brochure of problems that caused the general delay. A third airplane was then dispatched but it too was delayed as numerous passengers chose to abandon their trips and the off-loading then triggered added delay. This kind of hold-up though is not everyday and it is probably a grey location to be reasonable when it comes to the legislation.

If your air travel was booked as part of a plan vacation, the trip operator needs to either get you an alternative flight, an alternative vacation or refund the whole vacation expense. And if the flight you were on left from an EU airport, no matter the airline, OR you were on an EU airline and landed at an EU airport. If you were on another air travel anywhere else on the planet, you may still have the ability to get your refund and payment, however you’re at the mercy of other sets of guidelines.

Whilst I accept that the preliminary delay was because of ‘extraordinary conditions’ subsequent hold-ups were due to the following factors: baggage packed onto wrong airplane, flight crew had overworked their hours, plane did not have enough fuel. Were you a passenger on Thomas Cook Airlines Flight No. UK2218 due to leave from Manchester to Faro at 06.15 on Saturday September 15th. By the policies of equality every passenger on that air travel is now entitled to an equivalent compensation simply by requesting same from Thomas Cook.

The captain then chose that although the plane was 100 % ok we had to go back to the UK as the team would have lacked hours awaiting the airplane to be fixed in Hurghada. I assume you are obtaining EU261 payment for a delayed flight instead of compensation for the way your delay was managed here, nevertheless to have not received a reply within six months is highly unusual despite the backlog that Thomas Cook might have had. Please respond by e-mail with your vacation reference, to enable me to verify you were on that air travel.